12483
01/03/15
Assoc. Prof. Mohd Shoki bin Md Ariff

Details

Assoc. Prof. Mohd Shoki bin Md Ariff
Associate Professor
Department of Business Administration
Quality Management (Total quality management, Service quality,Quality Assurance), Talent Management,Marketing, Risk Management, Balanced-Score Card, Service ISO 9001, ISO 17025, ISO 14001, ISO 31000
BA (UM), MSc (Management) (UUM)
...
S44 A04-11
35133

Publication

BIL

TITLE OF PUBLICATION

TAJUK PENERBITAN

NAME OF JOURNALS/BOOKS

NAMA JURNAL/BUKU

YEAR PUBLISHED

TAHUN DITERBITKAN

1

EXAMINING USERS’ E-SATISFACTION IN THE USAGE OF SOCIAL NETWORKING SITES; CONTRIBUTION FROM UTILITARIAN AND HEDONIC INFORMATION SYSTEMS

IOP CONFERENCE SERIES: MATERIALS SCIENCE AND ENGINEERING VOLUME 58 CONFERENCE 1;IOP CONF. SER.: MATER. SCI. ENG. 58 012004

2014

2

CONSUMER'S PERCEPTION, PURCHASE INTENTION AND ACTUAL PURCHASE BEHAVIOR OF ORGANIC FOOD PRODUCTS

REV. INTEGR. BUS. ECON. RES. VOL 3(2)PP 378-397: COPYRIGHT ; 2014 SOCIETY OF INTERDISCIPLINARY BUSINESS

2014

3

BRAND PERSONALITY, BRAND LOYALTY AND BRAND QUALITY RATING IN THE CONTACT LENS PERSPECTIVE

REV. INTEGR. BUS. ECON. RES. VOL 3(2)PP 433-448: COPYRIGHT ; 2014 SOCIETY OF INTERDISCIPLINARY BUSINESS

2014

4

CONSUMER PERCEIVED RISK, ATTITUDE AND ONLINE SHOPPING BEHAVIOR; EVIDENCE FROM MALAYSIA

IOP CONFERENCE SERIES: MATERIALS SCIENCE AND ENGINEERING VOLUME 58 CONFERENCE 1; 2014 IOP CONF. SER.: MATER. SCI. ENG. 58 012007

2014

5

THE DEVELOPMENT OF GREEN INNOVATION MEASUREMENT BASED ON INTER RATER AGREEMENT APPROACH: A PRELIMINARY STUDY

ADVANCED MATERIALS RESEARCH VOL. 903 (2014) PP 347-352.

2014

6

IMPLEMENTATION OF QUALITY MANAGEMENT SYSTEM IN MALAYSIAN CONSTRUCTION INDUSTRY.

APPLIED MECHANICS AND MATERIALS VOL.903 (2014) PP 359-364

2014

7

COMPARATIVE STUDY OF TQM PRACTICES BETWEEN JAPANESE AND NON-JAPANESE COMPANIES: PROPOSED CONCEPTUAL FRAMEWORK.

APPLIED MECHANICS AND MATERIALS VOL. 529 (2014) PP 371-377

2014

8

USING PROJECT PERFORMANCE TO MEASURE EFFECTIVENESS OF QUALITY MANAGEMENT SYSTEM MAINTENANCE AND PRACTICES IN CONSTRUCTION INDUSTRY

THE SCIENTIFIC WORLD JOURNAL, VOL. 2014, ARTICLE ID 591361

2014

9

THE IMPACTS OF E-SERVICE QUALITY AND E-CUSTOMER SATISFACTION ON E-CUSTOMER LOYALTY IN INTERNET BANKING

ADVANCED SCIENCE LETTERS;VOLUME 20, ISSUE 1, JANUARY 2014, PAGES 285-289

2014

10

WEB-BASED FACTORS INFLUENCING ONLINE PURCHASING BEHAVIOR

IOP CONFERENCE SERIES: MATERIAL SCIENCE AND ENGINEERING INDEXING IN EI COMPENDEX, SCOPUS, INSPEC.

2013

11

WEB-BASED FACTORS INFLUENCING ONLINE PURCHASING IN B2C MARKET; VIEW OF ICT PROFESSIONAL

PROCEEDING OF SIBR, BANGKOK; REV. INTEGR. BUS. ECON. RES. VOL 2(2); 572-586;SOCIETY OF INTERDISCIPLINARY BUSINESS RESEARCH

2013

12

THE IMPACT OF CSE AND TAM ON BEHAVIORAL INTENTION IN INTERNET BANKING

PROCEEDING OF SIBR, BANGKOK. REV. INTEGR. BUS. ECON. RES. VOL 2(2);587-601; SOCIETY OF INTERDISCIPLINARY BUSINESS RESEARCH

2013

13

THE LEVEL OF KNOWLEDGE IN A MODEL OF SCHOOL FINANCIAL MANAGEMENT

ICIBSOS 4 -5 NOV 2013, (SCOPUS) PP170 – 176.

2013

14

ONLINE PURCHASING BEHAVIOR OF MALAYSIA’S YOUNG CONSUMERS

2ND INTERNATIONAL CONGRESS ON INTERDISCIPLINARY BEHAVIOR AND SOCIAL SCIENCE, ICIBSOS 2013

2013

15

ELECTRONIC SERVICE QUALITY FOR IRANIAN INTERNET BANKING

PROCEEDING OF SIBR, BANGKOK; REV. INTEGR. BUS. ECON. RES. VOL 2(2);555-571

2013

16

ACCEPTANCE OF INTERNET BANKING SYSTEMS AMONG YOUNG MANAGERS

IOP CONFERENCE SERIES: MATERIAL SCIENCE AND ENGINEERING INDEXING IN EI COMPENDEX, SCOPUS, INSPEC.

2013

17

ACCEPTANCE OF INTERNET BANKING SYSTEMS AMONG USERS: THE EFFECT OF TECHNOLOGY ACCEPTANCE MODEL

ADVANCED SCIENCE LETTERS, AMERICAN SCIENCE PUBLISHER (SCOPUS)

 

2013

18

THE IMPACTS OF E-SERVICE QUALITY AND E-CUSTOMER SATISFACTION ON E-CUSTOMER LOYALTY IN INTERNET BANKING

ADVANCED SCIENCE LETTERS, AMERICAN SCIENCE PUBLISHER (SCOPUS)

 

2013

19

RELATIONSHIP AMONGST TQM, BUSINESS PERFORMANCE, TOOLS AND TECHNIQUES: QUALITATIVE STUDY RESULTS

PROCEEDING OF THE 2013 IEEE BUSINESS, ENGINEERING AND INDUSTRIAL APPLICATION COLLOQUIUM (BEIAC, LANGKAWI (SCOPUS, IEEEXPLORE DATABASE AND INDEXED BY ENGINEERING INDEX (EI)),

2013

20

ACCEPTANCE OF INTERNET BANKING SYSTEM AMONG ICT PROFESSIONALS

ICIPT2013: 2013 8TH INTERNATIONAL CONFERENCE ON INFORMATION PROCESSING, MANAGEMENT AND INTELLIGENT INFORMATION TECHNOLOGY, SEOUL (SCOPUS, IEEE XPLORE DATABASE AND INDEXED BY EI.

2013

21

ADOPTION OF ENTERPRISE RISK MANAGEMENT PRACTICES IN ORGANIZATION: A REVIEW

INTERNATIONAL JOURNAL BUSINESS AND INFORMATION TECHNOLOGY (IJBIT), VOL. 2 NO. 1, 2012, EXCELLINGTECH PUBLISHER UK

2012

22

DETERMINING THE EFFECTS OF MOBILE BROADBAND COUNTER SERVICES AS MODERATOR VARIABLE TO THE RELATIONSHIP BETWEEN SERVICE QUALITY AND CUSTOMER SATISFACTION

PROCEEDINGS OF THE 2012 INTERNATIONAL CONFERENCE ON ASIA PACIFIC BUSINESS INNOVATION AND TECHNOLOGY MANAGEMENT, ELSEVIER PROCEDIA – SOCIAL AND BEHAVIORAL SCIENCES, THAILAND (INDEXED IN SCIENCE DIRECT AND SCOPUS)

2012

23

E-SERVICE QUALITY DIMENSIONS AND THEIR EFFECTS ON E-CUSTOMER SATISFACTION IN INTERNET BANKING SERVICES

PROCEEDINGS OF THE 2012 INTERNATIONAL CONFERENCE ON ASIA PACIFIC BUSINESS INNOVATION AND TECHNOLOGY MANAGEMENT, ELSEVIER PROCEDIA – SOCIAL AND BEHAVIORAL SCIENCES, THAILAND (INDEXED IN SCIENCE DIRECT AND SCOPUS)

2012

24

THE EFFECT OF BRAND EQUITY DIMENSIONS ON CUSTOMER LOYALTY IN HOTEL INDUSTRY

INTERNATIONAL CONFERENCE ON BAI, TOKYO, JULY, 2012

2012

25

THE IMPACTS OF QUALITY OF RESEARCH SUPPORT SERVICES ON USERS’ SATISFACTION IN A RESEARCH UNIVERSITY

INTERNATIONAL CONFERENCE ON BAI, TOKYO. JULY, 2012

2012

26

ANTECEDENTS OF CUSTOMER LOYALTY IN MOBILE TELECOMMUNICATION SERVICES

INTERNATIONAL CONFERENCE ON BAI, TOKYO, JULY, 2012

2012

27

GREEN SUPPLY CHAIN MANAGEMENT: A REVIEW AND RESEARCH DIRECTION

INTERNATIONAL JOURNAL MANAGING VALUE AND SUPPLY CHAIN (IJMVSC), VOL. 3 NO. 1 2012, ACADEMY AND INDUSTRY RESEARCH COLLABORATION CENTRE, USA.

2012

28

EXAMINING DIMENSIONS OF ELECTRONIC SERVICE QUALITY FOR INTERNET BANKING SERVICES

PROCEDIA - SOCIAL AND BEHAVIORAL SCIENCES 00 (2012) 000–000; ONLINE JOURNAL OF PROCEDIA - SOCIAL AND BEHAVIORAL SCIENCES (ELSEVIER) WITH ISBN/ISSN NUMBER AND WILL BE INDEXING IN SCOPUS AND SCIENCEDIRECT BY ELSEVIER.

2012

29

THE IMPACTS OF SERVICE QUALITY AND CUSTOMER SATISFACTION ON CUSTOMER LOYALTY IN INTERNET BANKING

PROCEDIA-SOCIAL AND BEHAVIORAL JOURNAL (ISSN: 1877-0428) AND AT THE SAME TIME INDEXED ON THE SCIENCEDIRECT, SCOPUS AND THOMSON REUTERS CONFERENCE PROCEEDINGS CITATION INDEX (WEB OF SCIENCE).

2012

30

CRITICAL SUCCESS FACTORS OF TOTAL QUALITY MANAGEMENT IMPLEMENTATION IN HIGHER EDUCATION INSTITUTION: A REVIEW

INTERNATIONAL JOURNAL OF ACADEMIC RESEARCH IN BUSINESS AND SOCIAL SCIENCES VOL. 2, ISSUE 9, PP: 9-32

2012

31

RELATIONSHIP BETWEEN CUSTOMERS' PERCEIVED VALUES, SATISFACTION AND LOYALTY OF MOBILE PHONE USERS

REVIEW OF INTEGRATIVE BUSINESS AND ECONOMICS RESEARCH (RIBER), VOL. 1, ISSUE 1 (JULY), 1(1), PP:126-135

2012

32

DETERMINATION OF BRAND PERSONALITY DIMENSIONS FOR A LAPTOP COMPUTER USING AAKER'S BRAND PERSONALITY

REVIEW OF INTEGRATIVE BUSINESS AND ECONOMICS RESEARCH (RIBER), VOL. 1, ISSUE 1 (JULY), 1(1), PP: 114-125

2012

33

THE RELATIONSHIP OF GREEN SUPPLY CHAIN MANAGEMENT AND GREEN INNOVATION CONCEPT

PROCEDIA - SOCIAL AND BEHAVIORAL SCIENCES, VOLUME 57, 9 OCTOBER 2012, PAGES 453-457, (SCOPUS).

2012

34

THE EFFECTS OF COMPUTER SELF-EFFICACY AND TECHNOLOGY ACCEPTANCE MODEL ON BEHAVIORAL INTENTION IN INTERNET BANKING SYSTEMS

PROCEDIA - SOCIAL AND BEHAVIORAL SCIENCES, VOLUME 57, 9 OCTOBER 2012, PAGES 448-452, (SCOPUS)

2012

35

THE IMPACTS OF SERVICE QUALITY AND CUSTOMER SATISFACTION ON CUSTOMER LOYALTY IN INTERNET BANKING

WORLD CONGRESS ON ADMINISTRATIVE AND POLITICAL SCIENCES QUEEN ELIZABETH HOTEL AND SPA, 29 NOVEMBER – 02 DECEMBER 2012, ANTALYA – TURKEY. TO BE PUBLISHED IN PROCEDIA-SOCIAL AND BEHAVIORAL JOURNAL (ISSN: 1877-0428) AND AT THE SAME TIME INDEXED ON THE SCIENCEDIRECT, SCOPUS AND THOMSON REUTERS CONFERENCE PROCEEDINGS CITATION INDEX (WEB OF SCIENCE).

2012

36

QUALITY MANAGEMENT MAINTENANCE AND PRACTICES – TECHNICAL AND NON-TECHNICAL APPROACHES

PROCEDIA - SOCIAL AND BEHAVIORAL SCIENCES 00 (2012) 000–000; ONLINE JOURNAL OF PROCEDIA - SOCIAL AND BEHAVIORAL SCIENCES (ELSEVIER) WITH ISBN/ISSN NUMBER AND WILL BE INDEXING IN SCOPUS AND SCIENCEDIRECT BY ELSEVIER.

2012

37

STUDY ON ENTREPRENEURIAL INTENTION AMONG UNDERGRADUATES IN UTM.

PROCEEDING - INTERNATIONAL CONFERENCE ON BUSINESS AND INFORMATION, BANGKOK, JULY 2011

2011

38

E-SERVICE QUALITY FOR IRANIAN INTERNET BANKING AND ITS EFFECT ON E-CUSTOMER SATISFACTION.

PROCEEDING - INTERNATIONAL CONFERENCE ON BUSINESS AND INFORMATION, BANGKOK, JULY 2011

2011

39

RELATIONSHIP BETWEEN SERVICE QUALITY, SATISFACTION AND LOYALTY OF GOOGLE USERS

INTERNATIONAL JOURNAL OF ELECTRONIC COMMERCE STUDIES, VOL. 2 NO. JUNE 2011 – ISSN 2073-9729

2011

40

AN EMPIRICAL ASSESSMENT OF SERVQUAL INSTRUMENT

INTERNATIONAL BUSINESS RESEARCH, VOL. 4, NO. 4, 2011, CANADIAN CENTER OF SCIENCE AND EDUCATION, CANADA

2011

41

PERCEIVED IMPORTANCE OF E-JOURNALS AND ITS ASSOCIATION WITH E-USERS SATISFACTION AMONG INTERNATIONAL POST GRADUATES IN THE MALAYSIA’S PUBLIC HIGHER EDUCATION INSTITUTIONS.

PROCEEDING - INTERNATIONAL CONFERENCE ON BUSINESS AND INFORMATION, BANGKOK, JULY 2011

2011

42

DOES CULTURAL FACTOR INFLUENCE CHOICE OF CAREER; THE EMPIRICAL EVIDENCE FROM OF FEMALE UNDERGRADUATES

PROCEEDING - INTERNATIONAL CONFERENCE ON BUSINESS AND INFORMATION, BANGKOK, JULY 2011

2011

43

THE IMPACT OF ELECTRONIC SERVICE QUALITY (E-SQ) ON CUSTOMER SATISFACTION FOR IRANIAN INTERNET BANKING

PROCEEDING - INTERNATIONAL CONFERENCE ON THE RESTRUCTURING OF THE GLOBAL ECONOMY (ROGE), FEBRUARY 2011, INDIA.

2011

44

MEASURING CUSTOMER’S SATISFACTION AND CONSUMER BEHAVIOR

PROCEEDING - INTERNATIONAL CONFERENCE ON MECHANICAL & MANUFACTURING ENGINEERING 2011, PUTRA JAYA, MALAYSIA

2011

45

AN EMPIRICAL STUDY OF BRAND IMAGE TOWARD CONSUMERS’ DECISION MAKING

PROCEEDING - THE 12TH ASIA PACIFIC INDUSTRIALENGINEERING AND MANAGEMENT SYSTEMS CONFERENCE (APIEMS 2011), BEIJING, CHINA, OCTOBER2011

2011

46

THE IMPORTANCE OF E-JOURNALS TO INTERNATIONAL POST GRADUATE STUDENTS IN MALAYSIA’S PUBLIC HIGHER EDUCATION INSTITUTIONS

PROCEEDING - INTERNATIONAL CONFERENCE ON BUSINESS AND EDUCATION, MALACCA

2011

47

THE RELATIONSHIP BETWEEN E-SERVICE QUALITY, E-SATISFACTION AND E-LOYALTY OF SEARCH ENGINE USERS IN THE MALAYSIAN INSTITUTION OF HIGHER LEARNING

INTERNATIONAL CONFERENCE ON INTERNET SERVICES, TAIWAN – 25 – 27 OCTOBER 2010

2010

48

THE RELATIONSHIP BETWEEN ENTREPRENEURIAL COMPETENCY AND ENTREPRENEURIAL INTENTION AMONG UNDERGRADUATES IN UTM

INTERNATIONAL MANAGEMENT EDUCATION CONFERENCE, MALACCA, OCTOBER 6-8, 2010.

2010

49

THE CONCEPTUALIZATION OF TECHNOLOGY TRANSFER IN UNIVERSITY CONTEXT: A REVISIT.

INTERNATIONAL MANAGEMENT EDUCATION CONFERENCE, MALACCA, OCTOBER 6-8, 2010.

2010

50

THE CONCEPTUAL MODEL ON THE IMPORTANCE OF E-

JOURNALS AND ITS EFFECTS ON USERS E-SATISFACTION FOR SUSTAINING QUALITY OF HIGHER

EDUCATION

-, INTERNATIONAL MANAGEMENT EDUCATION CONFERENCE, MALACCA, OCTOBER 6-8, 2010

2010

51

DEVELOPING THE SCHOOL FINANCIAL AUDIT MODEL

JOURNAL OF US-CHINA PUBLIC ADMINISTRATION, ISSN 1548-6591, USA .NOVEMBER 2010 (VOLUME 7, NUMBER 11, SERIAL NUMBER 61)

2010

52

A REVIEW ON ELECTRONIC SERVICE QUALITY EVALUATION METHODS FOR ON-LINE BANKING SYSTEM

2ND INTERNATIONAL CONFERENACE ON E-BANKING

9 – 10 OGOS

2009

53

ENTREPRENEUR AND BUSINESS NETWORKING: DIVERSITY AND DENSITY OF THE NETWORKING

4TH ASIAN ASSOCIATION APPLIED BUSINESS CONFERENCE (AAAB) IN MANILA (ASIAN INSTITUTES OF MANAGEMENT)

2009

54

DEVELOPING THE SCHOOL FINANCIAL AUDIT MODEL

4TH ASIAN ASSOCIATION APPLIED BUSINESS CONFERENCE (AAAB) IN MANILA (ASIAN INSTITUTES OF MANAGEMENT)

2009

55

CULTURAL AND PERSONAL FACTORS: A STUDY OF WOMEN ENTREPRENEURSHIP IN MALAYSIA

14TH ASIA PACIFIC MANAGEMENT CONFERENCE (APMC) IN SURABAYA, INDONESIA (UNIVERSITAS AIRLANGA)

2009

56

DO PSYCHOLOGICAL FACTORS INFLUENCE UNDERGRADUATE TO BE AN ENTERPRENEUR?

14TH ASIA PACIFIC MANAGEMENT CONFERENCE (APMC) IN SURABAYA, INDONESIA (UNIVERSITAS AIRLANGA)

2009

Research

BIL

TAJUK

PERANAN

JENIS PENELIDIKAN

KATEGORI

1

REKABENTUK DAN BINAAN BANGUNAN MENGGUNAKAN TEKNOLOGI SISTEM BINAAN BERINDUSTRI (IBS) DAN MODEL SISTEM PENGURUSAN KUALITI ISO 9001:2008

KETUA

PRIVATE FUNDING

SAINS SOSIAL

2

KAJIAN AMALAN PRINSIP PENGURUSAN KUALITI, KEPUASAN DAN GELAGAT KOMUNIKASI JEMAAH HAJI MALAYSIA

KETUA

PRIVATE FUNDING

SAINS SOSIAL

3

DEVELOPING RISK MANAGEMENT PERFORMANCE MODEL FOR RESEARCH UNIVERSITY

KETUA

GOVERNMENT GRANTS

SAINS SOSIAL

4

PEMBANGUNAN SISTEM PENGURUSAN KUALITI PERKHIDMATAN PENGURUSAN HARTANAH TH

KETUA

PRIVATE FUNDING

SAINS SOSIAL

5

DEVELOPING RISK MANAGEMENT PERFORMANCE MODEL FOR RESEARCH UNIVERSITY

KETUA

GOVERNMENT GRANTS

SAINS SOSIAL

6

PENGAUDITAN DAN PENAMBAHBAIKAN SISTEM PENGURUSAN KUALITI TH

AHLI

PRIVATE FUNDING

SAINS SOSIAL

7

EXPLORING NEW TECHNICAL APPROACH OF TOTAL QUALITY MANAGEMENT (TQM) AND BUSINESS TRANSFORMATION PERFORMANCE MODEL FOR JAPANESE AND NON-JAPANESE COMPANIES IN MALAYSIA AUTOMOTIVE INDUSTRY.

AHLI

GOVERNMENT GRANTS

SAINS SOSIAL

8

KAJIAN AMALAN PRINSIP PENGURUSAN KUALITI, KEPUASAN DAN GELAGAT KOMUNIKASI JEMAAH HAJI MALAYSIA

KETUA

PRIVATE FUNDING

SAINS SOSIAL

9

PEMBANGUNAN MODEL KOMPETENSI STAF PENTADBIRAN BUKAN AKADEMIK UNIVERSITI MALAYA

AHLI

GOVERNMENT GRANTS

SAINS SOSIAL

10

PUBLIC VALUE DIMENSION OF HIGHER EDUCATION INSTITUTION

AHLI

GOVERNMENT GRANTS

SAINS SOSIAL

11

REKABENTUK DAN BINAAN BANGUNAN MENGGUNAKAN TEKNOLOGI SISTEM BINAAN BERINDUSTRI (IBS) DAN MODEL SISTEM PENGURUSAN KUALITI ISO 9001:2008

KETUA

PRIVATE FUNDING

SAINS SOSIAL

12

PEMBANGUNAN SISTEM PENGURUSAN KUALITI PERKHIDMATAN PENGURUSAN PEROLEHAN TH

KETUA

PRIVATE FUNDING

SAINS SOSIAL

13

DEVELOPMENT OF QUALITY MANAGEMENT SYSTEM MAINTENANCE FRAMEWORK FOR CONSTRUCTION INDUSTRY

AHLI

GOVERNMENT GRANT

SAINS SOSIAL

14

A CAUSAL MODEL FOR QUALITY ENGINEERING PRACTICES AND ISO/TS16949 IN AUTOMOTIVE INDUSTRY

AHLI

GOVERNMENT GRANT

SAINS SOSIAL

15

DEVELOPMENT OF NON-TECHNICAL QUALITY MANAGEMENT AND MAINTENANCE FRAMEWORK FOR MALAYSIA CONSTRUCTION INDUSTRY

AHLI

GOVERNMENT GRANT

SAINS SOSIAL

16

CRITICAL SUCCESS FACTORS OF TQM IMPLEMENTATION IN HIGHER EDUCATION INSTITUTION

AHLI

GOVERNMENT GRANT

SAINS SOSIAL

17

PEMBANGUNAN DAN PENGAUDITAN SYSTEM PENGURUSAN KUALITI MS ISO 17025:2005 MAKMAL INSTITUT OSEANOGRAFI, UMT

AHLI

PRIVATE

FUNDING

SAINS SOSIAL

18

DEVELOPMENT OF QUALITY MANAGEMENT SYSTEM MAINTENANCE FRAMEWORK FOR CONSTRUCTION INDUSTRY

AHLI

GOVERNMENT FUNDING

SAINS SOSIAL

19

RE-ENGINEERING PPNJ

KETUA

PRIVATE FUNDING

SAINS SOSIAL

20

DESIGNING A QUALITY MANAGEMENT SYSTEM USING BALANCED-SCORE CARD MODEL

KETUA

PRIVATE FUNDING

SAINS SOSIAL

21

PEMBANGUNAN SPK ISO 9001:2008 PERKHIDMATAN DAN PEMBANGUNAN PELAJAR, UMT

KETUA

PRIVATE FUNDING

SAINS SOSIAL

22

PEMBANGUNAN PETUNJUK PRESTASI UTAMA DAN SISTEM PEMANTAUAN PRESTASI JKPO

KETUA

PRIVATE FUNDING

SAINS SOSIAL

23

PENILAIAN PELAN INDUK HCM TH 2011 – 2015 MENGGUNAKAN PENDEKATAN BSC

KETUA

PRIVATE FUNDING

SAINS SOSIAL

24

PENILAIAN DAN PEMBANGUNAN PENJAMINAN KUALITI, AKADEMIK DAN E-PEMBELAJARAN DALAM SPK ISO 9001:2008 P & P, UMT

AHLI

PRIVATE FUNDING

SAINS SOSIAL

25

PEMBANGUNAN SPK PERKHIDMATAN PENGURUSAN PEROLEHAN LTH

KETUA

PRIVATE FUNDING

SAINS SOSIAL

26

ELECTRONIC SERVICE QUALITY (E-SQ) FOR MALAYSIA INTERNET BANKING SERVICES AND ITS EFFECTS ON E-CUSTOMER SATISFACTION AND E-LOYALTY

AHLI

GOVERNMENT FUNDING

SAINS SOSIAL

27

DEVELOPING NATIONAL CUSTOMER SATISFACTION INDEX FOR SERVICE INDUSTRY IN MALAYSIA.

KETUA

GOVERNMENT FUNDING

SAINS SOSIAL

Consultancy

  1. PENCERAMAH DAN PERUNDING BENGKEL SEMAKAN DOKUMEN MS ISO 9001:2008 PPDSNZ, UNIVERSITI MALAYSIA TERENGGANU – 22-23 JAN 2014
  2. PENCERAMAH DAN PERUNDING BENGKEL DAN MESYUARAT SEMAKAN PENGURUSAN ISO PEROLEHAN LEMBAGA TABUNG HAJI (LTH) – 27-28 JANUARI 2014
  3. PENCERAMAH DAN PERUNDING BENGKEL PEMANTAPAN KPI JABATAN SUMBER MANUSIA LEMBAGA TABUNG HAJI (LTH) – 29-30 JANUARI 2014
  4. BENGKEL SIMULASI PELAN PEMBANGUNAN INDIVIDU (IDP) KETUA PENILAI DAN PENILAI PROGRAM PENGURUSAN BAKAT DAN PELAN PENGGANTIAN STAF BUKAN AKADEMIK GRED 44 DA KE ATAS,UNIVERSITI TUN HUSSEIN ONN,MALAYSIA – 5 FEB 2014
  5. PENCERAMAH DAN PERUNDING UNTUK PROGRAM PENGURUSAN RISIKO UNIVERSITI SAINS MALAYSIA – 25-27 FEB 2014
  6. PENCERAMAH DAN PERUNDING BENGKEL ISO BAHAGIAN PEMASARAN DAN PENYEWAAN LEMBAGA TABUNG HAJI (LTH) – 5-6 MAC 2014
  7. PENCERAMAH DAN PERUNDING BENGKEL AUDIT LANJUTAN ISO 9001;2008 JP;PENDEKATAN MAKRO DAN MIKRO LEMBAGA TABUNG HAJI – 9-11 MAC 2014
  8. PENCERAMAH DAN PERUNDING BENGKEL PENYEDIAAN MINIT MESYUARAT SEMAKAN PENGURUSAN SPK ISO PH 1434H LEMBAGA TABUNG HAJI (LTH) – 12-13 MAC 2014
  9. PENCERAMAH DAN PERUNDING KURSUS PENGUKUHAN DAN PERSEDIAAN AUDIT SPK 9001:2008 PPDSNZ, UNIVERSITI MALAYSIA TERENGGANU – 23 MAC 2014
  10. PENCERAMAH DAN PERUNDING FORUM KUALITI & SEMINAR KUALITI DAN INOVASI TABUNG HAJI – 3-4 APRIL 2014
  11. PENCERAMAH DAN PERUNDING MS ISO 9001;2008 BAHAGIAN PENGURUSAN AKADEMIK UNISZA – 19-20 OGOS 2014
  12. PENCERAMAH DAN PERUNDING MS ISO 9001;2008 BAHAGIAN PENGURUSAN AKADEMIK UNISZA – 28-30 SEPTEMBER 2014
  13. PERUNDING PROGRAM PEMBANGUNAN PENGURUSAN KUALITI – KAJIAN ‘CUSTOMER SATISFACTION INDEX’ DAN ‘ EMPLOYEE ENGAGEMENT INDEX’ JABATAN SUMBER MANUSIA DAN KUALITI, LEMBAGA TABUNG HAJI – 2 BULAN
  14. PERUNDING PROGRAM PEMBANGUNAN PENGURUSAN KUALITI – PEMBANGUNAN MODUL PEARL DI TABUNG HAJI- 6 BULAN
  15. PERUNDING PROGRAM PEMBANGUNAN PENGURUSAN KUALITI- PROGRAM PELAN PENGGANTIAN BAGI GRED 44 DA KE ATAS,UNIVERSITI TUN HUSSEIN ONN,MALAYSIA – 6 BULAN
  16. PERUNDING PROGRAM PEMBANGUNAN PENGURUSAN KUALITI- PEMBANGUNAN DAN PELAKSANAAN SISTEM PENGURUSAN KUALITI ISO 9001;2008, UNIVERSITI SULTAN ZAINAL ABIDIN – 5 BULAN
  17. PERUNDING PROGRAM PEMBANGUNAN PENGURUSAN KUALITI- APLIKASI ISO 9001;2008 DALAM PERKHIDMATAN PERPUSTAKAAN, UNIVERSITI MALAYSIA KELANTAN (UMK)
  18. PERUNDING MS ISO 9001;2008 UNISZA
  19. MESYUARAT PERSEDIAAN BAGI BENGKEL PELAN PEMBANGUNAN INDIVIDU (IDP) KETUA PENILAI DAN PENILAI PROGRAM PENGURUSAN BAKAT DAN PELAN PENGGANTIAN STAF BUKAN AKADEMIK GRED 44 DAN KEATAS, UNIVERSITI TUN HUSSEIN ONN,MALAYSIA-12 JANUARI 2014
  20. BENGKEL PANEL PENILAI PROGRAM PEMBANGUNAN LESTARI UNIVERSITI TUN HUSSEIN ONN,MALAYSIA – 16 MAC 2014
  21. BENGKEL POST MORTEM PENILAIAN PROGRAM PELAN PEMBANGUNAN STAF BUKAN AKADEMIK GRED 44 DA KE ATAS,UNIVERSITI TUN HUSSEIN ONN,MALAYSIA – 3 MAC 2014

Supervision

BIL

NAMA PELAJAR

NAMA PROJEK

PERINGKAT

PERANAN

1

HASSAN NEMATZADEHBALAGATABI

EVALUATION OF YOUNG USER INTERNTION TO ACCEOTANCE OF TECHNOLOGY BETWEEN ICT STUDENT AND NON-ICT STUDENT IN INTERNEY BANKING SYSTEM

SARJANA / MASTER

PENYELIA UTAMA

2

MARYAM HAKIMIZADEHSHARGH

EXAMIMING E-SERVICE QUALIYU,E-SATISFACTION,E-LOYALTY AND COMPUTER -SELF-EFFICACY IN THE USAGE OF AIRASIA 'S WEBSITE

SARJANA / MASTER

PENYELIA UTAMA

3

AZIRA BINTI AHMAD

EXAMINING THE RISK AWARENESS, RISK MANAGEMENT PRACTICES, RISK BEHAVIOUR AND PROJECT PERFORMANCE OF OIL AND GAS CONTRUCTION PROJECT

SARJANA / MASTER

PENYELIA UTAMA

4

SITI HAZWANI BINTI AZMI

TOTAL QUALITY MANAGEMENT PRACTICES AND ORGANIZATIONAL PERFORMANCE OF  HALAL FOOD COMPANIES IN MALAYSIA: VALUE INNOVATION IN BLUE OCEAN STRATEGY AS MEDIATOR

DOKTOR FALSAFAH / PHD

PENYELIA BERSAMA

5

ZARITH THURAYA BINTI ABD AZIZ

SERVICE QUALITY, STUDENT SATISFACTION, STUDENT LOYALTY AND PERCEIVED VALUE IN A PRIVATE HIGHER EDUCATION INSTITUTION

SARJANA / MASTER

PENYELIA UTAMA

6

NOR ALIAA BTE ZAINAL ABIDIN

THE INTEGRATION OF PROCESS & BEHAVIORAL APPROACHES TO EXAMINE RISK MANAGEMENT PRACTICES AND PROJECT PERFORMANCE IN UNIVERSITY'S RESEARCH AND DEVELOPMENT (R&D)

SARJANA / MASTER

PENYELIA UTAMA

7

MUHAMMAD NAQUIB BIN MOHD TAJUDIN

DEVELOPING RISK MANAGEMENT PERFORMANCE MODEL FOR RESEARCH UNIVERSITY

SARJANA / MASTER

PENYELIA UTAMA

8

HASSAN NEMATZADEHBALAGATABI

EVALUATION OF YOUNG USER INTERNTION TO ACCEOTANCE OF TECHNOLOGY BETWEEN ICT STUDENT AND NON-ICT STUDENT IN INTERNEY BANKING SYSTEM

SARJANA / MASTER

PENYELIA UTAMA

9

MARYAM HAKIMIZADEHSHARGH

EXAMIMING E-SERVICE QUALIYU,E-SATISFACTION,E-LOYALTY AND COMPUTER -SELF-EFFICACY IN THE USAGE OF AIRASIA 'S WEBSITE

SARJANA / MASTER

PENYELIA UTAMA

10

FENG SHUFANG

ASSESSING THE FACTORS AFFECTING ONLINE CONSUMERS BUYING BEHAVIOR IN CHINA

SARJANA / MASTER

PENYELIA BERSAMA

11

NUR MAZREEN BINTI MOHD NOOR AZIZAMAN

AMALAN PRINSIP PENGURUSAN KUALITI DIDALAM PENDIDIKAN TINGGI DAN HUBUNGANNYA DENGAN KEPUASAN DAN KESETIAAN PELANGGAN

SARJANA / MASTER

PENYELIA UTAMA

12

ZOHREH BANG TAVAKOLI

     

RELATIONSHIP BETWEEN E-SERVICE QUALITY, E-SATISFACTION AND E-LOYALTY IN IRANIAN INTERNET BANKING

SARJANA / MASTER

PENYELIA UTAMA

13

MUHAMMAD KHAIRI ABDUL MAJID

     

THE MODERATING EFFECT OF TECHNOLOGY ACCEPTANCE MODEL ON THE FORMATION OF SERVICE QUALITY IN AIRLINE INDUSTRY

SARJANA / MASTER

PENYELIA UTAMA

14

NORAINI ALI

     

QUALITY OF HIGHER EDUCATION AND ITS IMPACT ON STUDENT SATISFACTION AND POST-PURCHASED COMMUNICATION BEHAVIOR

SARJANA / MASTER

PENYELIA UTAMA

15

SETARE FEIZ

     

CUSTOMER RELATIONSHIP MANAGEMENT IN HOTEL INDUSTRY OF IRAN: THE CASE OF SHIRAZ

DOKTOR FALSAFAH / PHD

PENYELIA BERSAMA

16

MOHD BAHARUDIN BACKRI

     

TQM PRINCIPLES AND THEIR ASSOCIATION WITH CUSTOMER SATISFACTION IN AGRICULTURAL-BASED INDUSTRY

SARJANA / MASTER

PENYELIA UTAMA

Awards

BIL

NAMA ANUGERAH/PENGIKTIRAFAN

TARIKH

PERINGKAT

PINGAT

TAHUN

1

ANUGERAH BERKAITAN PENYELIDIKAN

06/06/2013

ANTARABANGSA

PENGHARGAAN

2013

2

ANUGERAH PERKHIDMATAN CEMERLANG

05/12/2012

   

FAKULTI

PENGHARGAAN

2012

BIL

NO. HARTA INTELEK

STATUS HARTA INTELEK

KATEGORI HARTA INTELEK

PERANAN

1

590609-71-5835

DIDAFTARKAN

HAKCIPTA (LAIN-LAIN)

INVENTOR

2

590609-71-5835

DIDAFTARKAN

HAKCIPTA (LAIN-LAIN)

INVENTOR

3

590609-71-5835

DIDAFTARKAN

HAKCIPTA (LAIN-LAIN)

INVENTOR

Teaching

BIL

KOD SUBJEK

NAMA SUBJEK

PERINGKAT PENGAJIAN

SEMESTER

1

SHAF3053

PEMASARAN PERKHIDMATAN

UNIVERSITI

201320142

2

SHAF2103

GELAGAT PENGGUNA

UNIVERSITI

201420151

3

SHAF4033

PEMASARAN STRATEGIK

UNIVERSITI

201420151

4

SHF4193

PEMASARAN STRATEGIK

UNIVERSITI

201420151

5

SHF4203

PEMASARAN PERKHIDMATAN

UNIVERSITI

201220132

6

SHAF3053

PEMASARAN PERKHIDMATAN

UNIVERSITI

201220132

7

SHAF4033

PEMASARAN STRATEGIK

UNIVERSITI

201320141

8

SHAF2103

GELAGAT PENGGUNA

UNIVERSITI

201320141

9

SHF2173

GELAGAT PENGGUNA

UNIVERSITI

201320141

10

SHF4193

PEMASARAN STRATEGIK

UNIVERSITI

201320141

11

SHF2173

GELAGAT PENGGUNA

UNIVERSITI

201220131

12

SHAF2103

GELAGAT PENGGUNA

UNIVERSITI

201220131

13

SHAF3053

PEMASARAN PERKHIDMATAN

UNIVERSITI

201120122

14

SGU3192

PEMBANGUNAN USAHAWAN

UNIVERSITI

201220131

15

SGG4263

PEMBANGUNAN USAHAWAN

UNIVERSITI

201120122

16

SHF3203

PEMASARAN PERKHIDMATAN

UNIVERSITI

201120122

17

UHS3102

KEUSAHAWANAN DAN PEMBANGUNAN PERUSAHAAN

UNIVERSITI

201120122

18

SHD2413

PEMBANGUNAN USAHAWAN

FAKULTI

201120122

19

SHF 2183

KOMUNIKASI PEMASARAN

FAKULTI

201220122

20

UHS3102

KEUSAHAWANAN DAN PEMBANGUNAN PERUSAHAAN

UNIVERSITI

201020112

21

SHD3412

KEUSAHAWANAN

UNIVERSITI

201020112

22

SHF3203

PEMASARAN PERKHIDMATAN

UNIVERSITI

201020112

23

SHF1113

PRINSIP PEMASARAN

UNIVERSITI

201020112

24

SHD2413

KEUSAHAWANAN

UNIVERSITI

201120121

25

SHF2173

GELAGAT PENGGUNA

UNIVERSITI

201120121

26

UHS3102

KEUSAHAWANAN DAN PEMBANGUNAN PERUSAHAAN

UNIVERSITI

201020111

27

SHB3172

PERILAKU PENGGUNA

UNIVERSITI

201020111

28

SHF2173

GELAGAT PENGGUNA

UNIVERSITI

201020111

29

SHF3203

PEMASARAN PERKHIDMATAN

UNIVERSITI

200920102

30

SHB2143

PRINSIP PEMASARAN

UNIVERSITI

200920102

31

SHF2183

KOMUNIKASI PEMASARAN

UNIVERSITI

120102011

               

Others

BIL

TAJUK

PERANAN

TAHUN

1

ISO PEROLEHAN

KETUA

2013

2

AUDIT ISO UH

KETUA

2013

3

PEMBANGUNAN MODUL & INSTRUMEN PEARL

KETUA

2013

4

PERANCANGAN STRATEGIK

KETUA

2013

5

HALA TUJU & PELAN PERANCANGAN STRATEGIK TH CAWANGAN (FASA 2)

KETUA

2013

6

KESEDARAN & APLIKASI ISO 9001:2008 DALAM PERKHIDMATAN PERPUSTAKAAN UMK

KETUA

2013

7

PROGRAM PELAN PENGGANTIAN GRED 44 KE ATAS

KETUA

2013

8

KPI NON-EXEC

KETUA

2013

9

NAIK TARAF SPK ISO 9001:2008 PPH

KETUA

2013

10

PEMBANGUNAN DAN PELAKSANAAN BSC DALAM PERKHIDMATAN PENYELENGGARAAN

KETUA

2012

11

PELAN PENGGANTIAN PEGAWAI BUKAN AKADEMIK UTHM

KETUA

2012

12

MS ISO 9001:2008 HEPA, UMT

KETUA

2012

13

PELAKSANAAN SPK ISO 9001:2008 PBUMT

KETUA

2012

14

LEAN SIX SIGMA DALAM PENGURUSAN MAJLIS KONVOKESYEN

AHLI

2012

15

PENGURUSAN RISIKO MODAL INSAN IPTA

KETUA

2012

16

PENGURUSAN RISIKO PEROLEHAN

KETUA

2012

17

ISO 9001:2008 PEJABAT PENDAFTAR, UTM KL

KETUA

2012

18

PEMBANGUNAN MODEL KOMPETENSI UM

KETUA

2012

19

KOLOKIUM PRESTASI JP: PENILAIAN DAN RESOLUSI MSP SPK 9001:2008

KETUA

2012

20

RE-VISIT, KHIDMAT LUAR/PEROLEHAN DAN PENGURUSAN RISIKO

KETUA

2012

21

SOAL SELIDIK DAN MSP PH

KETUA

2012

22

PENYEDIAAN MODUL PEARL

KETUA

2012

23

KOLOKIUM SOP JABATAN SUMBER MANUSIA, BAHAGIAN KEWANGAN KORPORAT & PERKHIDMATAN DAN BAHAGIAN KESELAMATAN

KETUA

2012

24

AUDIT PEMANTAUAN DAN PENGURUSAN RISIKO

KETUA

2011

25

ISO 9001:2008 DALAM JAMINAN KUALITI

KETUA

2011

26

PENGURUSAN KEWANGAN IPTA

KETUA

2011

27

PENGURUSAN RISIKO KEARAH AUTONOMI UNIVERSITI

KETUA

2011

28

INTERNAL AUDIT

KETUA

2011

29

CRM PERKHIDMATAN PELAJAR

KETUA

2011

30

AUDIT LANJUTAN

KETUA

2011

31

AUDIT DALAMAN

KETUA

2011

32

PENGURUSAN RISIKO PERKHIDMATAN PENYELENGGARAAN

KETUA

2011

33

AUDIT & INTEGRASI DOKUMEN SPK

KETUA

2011

34

ISO 9001_2008 QMS     UNIVERSITI

KETUA

2011

35

INTERNAL AUDIT FOR FINANCIAL MANAGERS

KETUA

2010

36

IMPLEMENTING ISO 9001:2008 IN TEACHING AND LEARNING PROCESS

KETUA

2010

37

INTERNAL AUDIT,

KETUA

2010

38

INTERNAL AUDIT,

KETUA

2010

39

PERFORMANCE INDICATORS

KETUA

2010

40

ORGANIZATIONAL DNA

AHLI

2010

41

HOW TO CONDUCT EFFECTIVE CORRECTIVE AND PREVENTIVE ACTIONS

KETUA

2010

42

INTERNAL AUDIT OF ISO 9001:2008

KETUA

2010

43

PERSIAPAN AUDIT PSNZ

KETUA

2010

44

BUSINESS OPPORTUNITIES IN HAJJ SERVICES

KETUA

2010